In order to buy from shreemsweetsandbakery.com you will need to take the following steps:
You must add any the products you wish to purchase to your shopping cart, and then proceed to the checkout; If you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your Order.
You will be transferred to the payment portal and they will handle your payment; We will then send you the order placement details either by mail or WhatsApp and once we have checked whether we are able to meet your order, we will confirm by e-mail or WhatsApp that we can process or not.
The only language in which we offer the communication is English as of now. Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your shopping cart. You may correct those input errors before placing your order.
About Website
This e-com website is the property of Shreem Sweets and Bakery – Thanjavur, hosted and managed by Olir Designs, Thanjavur, Tamilnadu, India. Our business operations are handled from Thanjavur city only.
The Products
The products and services listed in shreemsweetsandbakery.com are indian authentic supplements related which falls under the category of snacks and food. Some of these products or services are sourced from their respective manufacturers or providers in and around Thanjavur. Most of the Sweets and Bakery products are prepared in our own manufacturing facility only.
Price and Payment
Prices for products are quoted on the site. The site contains a large number of products and it is always possible that some of the products listed on the site may be incorrectly priced. We will verify prices as part of our sale procedures therefore if any changes we will communicate you through mail or WhatsApp.
In addition to the price of the products, you will have to pay the minimum delivery charge, which will be as stated in the invoice. We may withhold the products or terminate the order if the payment is not received from you in full, on time, in cleared funds.
Payment for all products must be made by credit/debit card/Net banking account or any method detailed on the site from time to time. Cash on delivery is not available. Prices for the products are liable to change at any time, under jurisdiction.
Delivery
We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavors to deliver products on or before the date for delivery as soon as possible. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 5 days of the later of receipt of payment and the date of our order confirmation.
Risks
The products will be at your risk from the time of dispatch. Ownership of the products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges). Since these are food products we take more care to pack the foods appropriately and send to the consumer.
Consumer Rights
You may cancel the order at any time within 1 working day after the day you received the products (subject to the limitations set out below).
You will not have any such right insofar as the order relates to: (i) the products which have been unsealed by you; (ii) the products which are specifically manufactured as per your order and consent;
If you cancel the order on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you within the 2 working day period referred to above will be refunded in full (including the cost of sending the products to you).
A photocopy of the product with damages shown or capturing your complaints should be shared with us to start the refund process. Refund will be processed solely depending upon our acceptance of your complaint.
Defective Products
You can contact us if the products supplied are defective.
Products returned by you because of a defect will be refunded in full (including the cost of sending the products to you, and the cost of returning the products to us). Alternatively, if we and you agree, we may supply you with a replacement or substitute product.
Refunds and Cancellation
Any of the orders placed in shreemsweetsandbakery.com will be subject to cancellation before shipping (under unavoidable circumstances). Any cancellation request should reach us before the shipping of the products. This will not apply to custom packed products that are packed specially for a customer. In such cases cancellation will not be entertained. If the order was cancelled before shipment the refund will be 100%. Any refund request will get processed within a day of accepting the cancellation policy.
If you cancel the order and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 10 days of the day we received your notice of cancellation.
Warranties and Guarantees
We warrant to you that any product you purchase through our website will be of satisfactory quality.
We will Guarantee that we don’t charge hefty prices for the products unnecessarily. Also shipping will be done in reasonable courier services.
Privacy Policy
All the information we stored about the customer will be private to shreemsweetsandbakery.com and will not be shared with any other parties. All Personal Identifiable Information (PII) are handled in a secured way and will not be exposed to any other parties. Website is SSL enabled to secure the transaction details. We will not store credit/debit/bank account details and it is not recommended.
General Terms
Images of the products on the website are for illustrative purposes; Actual products may slightly differ from such images.
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy, use of our website will be subject to our website terms and conditions.
Products mentioned in our website are reasonably priced therefore customers have to pay a minimum delivery fee of Rs.99 for orders below Rs.1000. For above Rs.1000 orders we will offer free shipping. Additional delivery fee will be applicable for all India shipping based on pin codes.
Home Delivery available within Thanjavur city limits and shipping will be done for other cities. Every food is carefully made hygienically packed and shipped. Cream Cakes delivered within 3 hours in Thanjavur city limit only. Sweets and Cakes Bulk and Special orders undertaken based on customer’s requirements at affordable prices.